There is extreme exploitation going on, for example workers asked to attend to people in their homes for 15 minute slots for £2.50 then travel at their own expense in their own time to the next job which may be across town.I thought the EU legislated against this?
All the above problems made worse with the increased deaths resulting from the rapid spread of virus infections to both residents and workers in UK Care homes and the increased risks facing care workers in peoples homes.
This fairly detailed report from the ICT of the problems and disputes of care workers in Canada and the limitations of struggle through the trade unions will be familiar to others in the care sector in the UK as well:
http://www.leftcom.org/en/articles/2020-05-08/austerity-for-the-essential-the-struggle-of-personal-support-workers